FAQ

1. Where do you ship to?

We currently ship orders within the United States only. Orders placed from outside the United States cannot be processed at this time.
For more details, please refer to our Shipping Policy.

2. How long does delivery take?

Delivery typically takes 9–15 business days in total, including:

  • Processing time: 1–3 business days
  • Shipping time: 8–12 business days

Please note that delivery times are estimates and may vary due to external factors such as holidays or logistics delays.
For full details, see our Shipping Policy.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders. There are no additional shipping or handling fees.
More information is available in our Shipping Policy.

4. Can I cancel my order?

Orders can be cancelled within 30 minutes after purchase.
After this time, the order enters processing and can no longer be cancelled.

For more details about order terms, please refer to our Terms of Service.

5. How do I return an item?

To request a return, you must contact our support team first and receive approval.
The item must meet the return conditions, such as being unused and in its original condition with all packaging included.

For full instructions, please see our Return & Refund Policy.

6. Who pays for return shipping?

Customers are responsible for all return shipping costs, including any customs duties, taxes, or additional fees.

More details can be found in our Return & Refund Policy.

7. Is there a restocking fee?

Yes, a 15% restocking fee applies to all approved returns.
This fee may be waived if the item arrived damaged or defective, subject to review.

Please refer to our Return & Refund Policy for more information.

8. When will I receive my refund?

Once your return has been received and inspected, refunds are processed within up to 10 business days to your original payment method.

For full refund details, see our Return & Refund Policy.

9. What payment methods do you accept?

We accept several secure payment methods, including:

  • Visa
  • Mastercard
  • Google Pay
  • Apple Pay
  • Shop Pay
  • Amazon Pay

All payments are processed through secure, encrypted systems.
For more details, please refer to our Transactions Policy.

10. Is my personal and payment information safe?

Yes. Your information is protected using secure systems and SSL encryption.
Payments are processed by certified providers, and we do not store full payment details on our servers.

For more information about how your data is handled, please refer to our Privacy Policy and Transactions Policy.

More Information

For complete details about your rights, orders, shipping, payments, and data handling, please review our: