Shipping Policy
At Margaret Robinson, we aim to offer a clear and reliable delivery experience. The information below explains where we ship, how orders are handled, and what customers can expect regarding delivery timeframes.
1. Shipping Availability
Currently, Margaret Robinson only ships orders within the United States.
Orders placed from outside the United States cannot be processed at this time.
2. Delivery Address
Orders are shipped to the address provided during checkout.
Customers are responsible for ensuring that all shipping details are accurate and complete. Incorrect or incomplete information may result in delays or returned shipments.
3. Order Processing
Once an order has been placed, it will be processed within 1 to 3 business days.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will be processed on the next working day.
Order Cut-Off Time
Orders placed before 6:00 PM (GMT -5, Eastern Time) from Monday to Friday are eligible for same-day processing.
Orders placed after this time, or during weekends (Saturday and Sunday), will be processed on the next business day (Monday).
4. Shipping Time
After processing and dispatch from our logistics center, estimated delivery time within the United States is:
8 to 12 business days (Monday–Friday)
Delivery times may vary depending on factors such as:
- Seasonal demand
- Carrier capacity or logistical limitations
- Customs procedures
- Public holidays
- Increased order volume during promotions or sales
5. Estimated Total Delivery Time
Total delivery time consists of:
- Processing time: 1–3 business days
- Shipping time: 8–12 business days
This results in an estimated total delivery timeframe of 9–15 business days from the date of purchase.
These timeframes are estimates and may vary due to circumstances beyond our control.
Our logistics partners monitor shipments to support timely delivery.
6. Shipping Costs
All orders placed with Margaret Robinson include free shipping.
No additional shipping or handling fees are charged.
7. Secure Payment Methods
We provide multiple secure payment options, all protected by SSL encryption, including:
- Mastercard
- Visa
- Google Pay
- Apple Pay
- Shop Pay
- Amazon Pay
All payments are processed through trusted providers. For more details, please refer to our Transactions Policy.
8. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking link.
This link allows you to track your shipment at any time.
Tracking updates may take 3–8 business days to appear after dispatch, depending on the carrier.
9. Failed Delivery or Incorrect Address
If a shipment cannot be delivered due to incorrect or incomplete address information:
- The package may be returned to our logistics partner
- Our support team will contact you to resolve the issue
- We will assist in arranging a new delivery or another suitable solution
To avoid issues, please carefully review your shipping details before placing your order.
Situations involving returned shipments or delivery issues may also be handled in accordance with our Return & Refund Policy.
10. Delivery Confirmation
Once the carrier marks a package as delivered, the order is considered completed.
If you are unable to locate your package after delivery confirmation, our support team will assist you in contacting the carrier and investigating the issue.
Contact Information
Shop Name: Margaret Robinson
Company Name: Milo Mochi Co., LLC
Company Registration Number: 41-4010122
Tel: +1 (620) 647-8344
Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Email: support@margaret-robinson.com
You can also reach us directly through our Contact page.
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: 12:00 PM – 5:00 PM (EST)