Terms Of Service
This website is operated by Margaret Robinson. Throughout the site, the terms “we,” “us,” and “our” refer to Margaret Robinson and the operating entity, Milo Mochi Co., LLC.
By accessing this website or purchasing from our store, you agree to be bound by the following Terms and Conditions (“Terms of Service”). These Terms apply to all users of the website.
If you do not agree with these Terms, you must not use this website or its services.
1. Use of the Website
By using this website, you confirm that you are of legal age in your place of residence, or that you have given consent for a minor under your supervision to use the site.
You agree not to use our website or products for unlawful purposes. Any attempt to disrupt or damage the website is strictly prohibited.
Your use of this website is also subject to our Privacy Policy and Transactions Policy, which explain how your data is handled and how payments are processed.
2. General Terms
We reserve the right to refuse or cancel orders where necessary, including in cases of suspected fraud, incorrect information, or misuse.
Additional details regarding billing, payment processing, and order verification can be found in our Transactions Policy.
3. Accuracy of Information
We strive to ensure that all information on this website is accurate and up to date. However, we do not guarantee that all content is complete or error-free.
4. Products, Services, and Pricing
Prices and product availability may change without prior notice.
More information about shipping times, delivery expectations, and international logistics can be found in our Shipping Policy.
5. Order and Contract Formation
Products displayed on our website are not legally binding offers. A contract is only formed once your order has been shipped.
6. Warranty and Consumer Rights
All products are subject to applicable consumer protection laws.
For full details regarding returns, refunds, and eligibility conditions, please refer to our Return & Refund Policy.
7. Product Availability
Some products may be available exclusively online and in limited quantities.
Shipping Information
Orders are shipped from our international logistics partners located in Asia.
Additional details regarding shipping times, customs duties, and delivery conditions are outlined in our Shipping Policy.
8. Billing Information
You agree to provide accurate and complete billing and account details when placing an order.
Further details about payment processing, billing verification, and fraud prevention are described in our Transactions Policy.
9. Third-Party Services
We may provide access to third-party tools or services.
Any transactions or interactions with third parties are subject to their own policies, as well as our Transactions Policy where applicable.
10. External Links
Our website may contain links to third-party websites.
We are not responsible for their content or policies. We recommend reviewing their own privacy and transaction policies before engaging with them.
11. User Content
If you submit comments, suggestions, or other content, you grant us the right to use it without restriction.
You must not submit content that violates laws or infringes on the rights of others.
12. Personal Data
Your personal information is collected, processed, and stored in accordance with our Privacy Policy.
13. Errors and Corrections
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
14. Prohibited Uses
You may not use this website for unlawful, fraudulent, or harmful activities.
15. Limitation of Liability
To the extent permitted by law, Margaret Robinson is not liable for damages resulting from the use of this website.
16. Indemnification
You agree to indemnify and hold Margaret Robinson harmless from claims resulting from your violation of these Terms.
17. Severability
If any provision of these Terms is found to be invalid, the remaining provisions remain enforceable.
18. Termination
These Terms remain in effect unless terminated by either party.
We reserve the right to suspend or terminate access if violations occur.
19. Governing Law
These Terms are governed by the laws of the United States, without limiting mandatory consumer protections in your country.
20. Returns and Refunds
For complete details on returns, exchanges, and refunds, please refer to our Return & Refund Policy, which forms part of these Terms.
Contact Information
Shop Name: Margaret Robinson
Company Name: Milo Mochi Co., LLC
Company Registration Number: 41-4010122
Tel: +1 (620) 647-8344
Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Email: support@margaret-robinson.com
You can also reach us directly through our Contact page.
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: 12:00 PM – 5:00 PM (EST)